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MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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4.5

Students

128

Duration

05:23:43 h

$16.49

$14.99

Curriculum for MB-910 Certification Video Course

Identify common customer engagement features

7 Lectures

Time 00:41:18

Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities

8 Lectures

Time 00:45:31

Describe marketing-related apps

5 Lectures

Time 00:27:50

Describe the Dynamics 365 Sales lifecycle

7 Lectures

Time 00:36:10

Describe forecasting and sales-related apps

5 Lectures

Time 00:24:06

Describe Dynamics 365 Customer Service components

8 Lectures

Time 00:41:59

Describe Dynamics 365 Customer Service capabilities and related apps

7 Lectures

Time 00:28:32

Describe Field Service capabilities

5 Lectures

Time 00:29:14

Describe scheduling capabilities

6 Lectures

Time 00:21:42

Describe integration options

6 Lectures

Time 00:25:39

Well done

1 Lectures

Time 00:01:42

Name of Video	Time
1. Describe use cases for Dynamics 365 CRM	4:53
2. Creating a trial Dynamics 365 Customer Insights - Journeys environment	8:41
3. Describe built-in reporting capabilities: views, forms, search, filter	7:56
4. Describe built-in reporting capabilities: dashboards and charts	5:02
5. Describe customers and activities	5:20
6. Describe Microsoft Dataverse re Dynamics 365	7:09
7. Describe Microsoft Power Platform re Dynamics 365	2:17

Name of Video	Time
1. Lead generation by using marketing forms/pages; business process flows	4:39
2. Qualifying leads	2:53
3. Describe how to target customers by using segments	8:18
4. Subscription Lists	1:59
5. Marketing email	9:17
6. Event management features and capabilities incl. Microsoft Teams webinars	2:57
7. Automating marketing activities by using customer journeys	7:44
8. Using Copilot with Customer Insights - Journeys	7:44

Name of Video	Time
1. Capabilities of Dynamics 365 Customer Insights - Data	3:12
2. Describe unified customer profiles	5:37
3. Describe measures, segments and predictions	4:18
4. Asking questions in Dynamics 365 Customer Voice	6:00
5. Other capabilities of Dynamics 365 Customer Voice	8:43

Name of Video	Time
1. Introduction to Dynamics 365 Sales	2:07
2. Describe leads and the process for qualifying leads	6:49
3. Describe the opportunity management process	7:02
4. Describe the quote lifecycle, and order and invoice management	7:11
5. Describe the product catalog, prices list, and unit groups	4:58
6. Describe Sales Accelerator	2:59
7. Describe Copilot for Sales	5:04

Name of Video	Time
1. Describe sales pipeline forecasting concepts	4:16
2. Describe capabilities of Dynamics 365 Sales Insights	8:27
3. Describe capabilities of LinkedIn Sales Navigator	3:13
4. Describe the Dynamics 365 Sales mobile app	4:19
5. Dynamics 365 Sales Dashboards	3:51

Name of Video	Time
1. Introduction to Dynamics 365 Customer Service	2:08
2. Describe the case lifecycle - creating a case	7:09
3. Case lifecycle - Service Level Agreements (SLAs)	3:41
4. Case lifecycle - entitlements	5:33
5. Describe how to use queues to manage work	4:06
6. Describe Knowledge Management	8:47
7. Describe use cases for Copilot in Customer Service	6:06
8. Describe use cases for agent productivity tools	4:29

Name of Video	Time
1. Omnichannel for Customer Service	2:51
2. Describe the Omnichannel Supervisor experience	2:53
3. Unified Routing	5:20
4. Agent Inbox	5:00
5. Historical analytics	7:05
6. Dynamics 365 Customer Voice use cases	1:29
7. Dynamics 365 Customer Service Dashboards	3:54

Name of Video	Time
1. Introduction to Dynamics 365 Field Service	1:40
2. Describe the work order lifecycle	9:06
3. Describe capabilities of the Inspections feature and the mobile app	7:50
4. Describe customer asset management and preventive maintenance processes	5:19
5. Describe use cases of Copilot in Field Service	5:19

Name of Video	Time
1. Enable proactive customer asset maintenance - Connected Field Service	3:38
2. Describe resource and scheduling processes	5:53
3. Describe scheduling options - Schedule Board	4:06
4. Describe scheduling options - Schedule Assistant	3:56
5. Describe scheduling options - Resource Schedule Optimization (RSO)	1:58
6. Dynamics 365 Field Service Dashboards and Predictive Work Duration	2:11

Name of Video	Time
1. Describe Microsoft Teams integration capabilities	5:03
2. Describe email capabilities including App for Outlook	2:47
3. Describe how Microsoft Excel can be used with Dynamics 365 apps	7:28
4. Describe Microsoft Word integration	3:49
5. Describe Microsoft SharePoint integration	1:32
6. Describe options for analyzing data by using Power BI	5:00

Name of Video	Time
1. What's next	1:42

Microsoft Dynamics 365 CRM MB-910 Exam Dumps, Practice Test Questions

100% Latest & Updated Microsoft Dynamics 365 CRM MB-910 Practice Test Questions, Exam Dumps & Verified Answers!
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$69.97

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MB-910 Premium Bundle

Premium File: 186 Questions & Answers. Last update: Dec 16, 2024
Training Course: 65 Video Lectures
Study Guide: 765 Pages

Latest Questions
100% Accurate Answers
Fast Exam Updates

MB-910 Premium Bundle

Premium File: 186 Questions & Answers. Last update: Dec 16, 2024
Training Course: 65 Video Lectures
Study Guide: 765 Pages

Latest Questions
100% Accurate Answers
Fast Exam Updates

$69.97

$49.99

Free MB-910 Exam Questions & MB-910 Dumps

File Name	Size	Votes
File Name microsoft.braindumps.mb-910.v2024-11-16.by.niamh.48q.vce	Size 476.68 KB	Votes 1
File Name microsoft.examlabs.mb-910.v2021-11-09.by.shadow.50q.vce	Size 84.74 KB	Votes 1
File Name microsoft.testkings.mb-910.v2021-04-28.by.joshua.31q.vce	Size 76.94 KB	Votes 2

Microsoft MB-910 Training Course

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