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820-605: Cisco Customer Success Manager (CSM)

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Rating

4.08

Students

113

Duration

02:52:53 h

$16.49

$14.99

Curriculum for 820-605 Certification Video Course

Introduction

1 Lectures

Time 00:03:54

Customer and Industry Trends

3 Lectures

Time 00:20:09

Defining Custoner Success and the CSM Role

4 Lectures

Time 00:24:12

Engaging the Customer for Success

6 Lectures

Time 00:51:19

Addressing Barriers

5 Lectures

Time 00:40:51

Customer Success Management Activities

4 Lectures

Time 00:29:13

Course Review

1 Lectures

Time 00:03:15

Name of Video	Time
1. Introduction	3:54

Name of Video	Time
1. Impact of Market Transition	7:28
2. Transition to Subscription Models	6:16
3. Customer Lifecycle Journey	6:25

Name of Video	Time
1. Defining Customer Success	5:10
2. Value of Customer Success	4:31
3. Impact to Business Practice	8:04
4. Measurements of Success	6:27

Name of Video	Time
1. Preparing to Engage	10:17
2. Relationship between Business Outcomes and Technology	8:56
3. Health Index	8:30
4. Success Plan	8:27
5. Key Performance Indicators	8:39
6. RACI	6:30

Name of Video	Time
1. Addressing Barriers	4:22
2. Addressing Barriers - Part Two	9:32
3. Case Study	3:26
4. Case Study Excercise	7:30
5. Role Play	16:01

Name of Video	Time
1. Customer Communication	9:55
2. Deployment Planning	6:22
3. Quarterly Success Reviews	6:50
4. Expand and Renewals	6:06

Name of Video	Time
1. Course Review	3:15

Cisco CSM 820-605 Exam Dumps, Practice Test Questions

100% Latest & Updated Cisco CSM 820-605 Practice Test Questions, Exam Dumps & Verified Answers!
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820-605 Premium Bundle

Premium File: 149 Questions & Answers. Last update: Dec 22, 2024
Training Course: 24 Video Lectures

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100% Accurate Answers
Fast Exam Updates

820-605 Premium Bundle

Premium File: 149 Questions & Answers. Last update: Dec 22, 2024
Training Course: 24 Video Lectures

Latest Questions
100% Accurate Answers
Fast Exam Updates

$54.98

$44.99

Free 820-605 Exam Questions & 820-605 Dumps

File Name	Size	Votes
File Name cisco.test-inside.820-605.v2024-11-27.by.jaxon.63q.vce	Size 583.84 KB	Votes 1
File Name cisco.pass4sure.820-605.v2021-09-17.by.james.54q.vce	Size 524.87 KB	Votes 1
File Name cisco.examlabs.820-605.v2021-08-18.by.albie.23q.vce	Size 33.95 KB	Votes 1
File Name cisco.selftestengine.820-605.v2021-05-15.by.eleanor.22q.vce	Size 169.88 KB	Votes 1

Cisco 820-605 Training Course

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