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CIS-ITSM: Certified Implementation Specialist - IT Service Management

PDFs and exam guides are not so efficient, right? Prepare for your ServiceNow examination with our training course. The CIS-ITSM course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ServiceNow certification exam. Pass the ServiceNow CIS-ITSM test with flying colors.

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Students

131

Duration

05:57:06 h

$16.49

$14.99

Curriculum for CIS-ITSM Certification Video Course

Introduction

4 Lectures

Time 00:21:16

Incident Management

16 Lectures

Time 01:20:39

Problem Management

9 Lectures

Time 00:45:59

Change Management

16 Lectures

Time 01:19:57

Knowledge Management

9 Lectures

Time 00:36:24

Service Catalog and Request Management

10 Lectures

Time 00:45:30

Configuration Management Database

9 Lectures

Time 00:34:13

Bonus Lectures

4 Lectures

Time 00:13:08

Name of Video	Time
1. Introduction	2:19
2. Overview of ServiceNow ITSM and the ServiceNow platform	6:34
3. Navigating the ServiceNow interface	7:03
4. Spin up your own free Developer Instance	5:20

Name of Video	Time
1. Incident Management Section Introduction	2:14
2. An Overview of Incident Management	8:16
3. Incident Management Lifecycle Hands-On	7:45
4. Incident Management Architecture	4:32
5. ServiceNow Incident Management Features and Functionality	7:23
6. Service Level Management Overview	3:51
7. Service Level Agreement Management Hands-On	6:21
8. Major Incident Management Overview	2:13
9. Major Incident Management Hands-On	6:43
10. Supporting VIP users in ServiceNow Incident Management	2:07
11. Understanding Roles and Permissions in Incident Management	4:32
12. How to Automate Incident Assignment	4:23
13. Configuring Incident Management	5:38
14. Configuring Notifications in ServiceNow	6:10
15. Incident Management Scoping Workshops	4:04
16. Incident Management Reports and Dashboards	4:27

Name of Video	Time
1. Problem Management Section Intro	2:47
2. Introduction to Problem Management in ServiceNow	7:48
3. Problem Management Architecture	4:44
4. Creating and Managing Problem Records in ServiceNow	6:07
5. Root Cause Analysis and Problem Resolution	8:28
6. Problem Resolution and Closure	3:24
7. Problem Management Roles & Permissions	5:31
8. Problem Reporting and Trend Analysis	3:37
9. Facilitating Problem Management Scoping Workshops	3:33

Name of Video	Time
1. Change Management Section Intro	3:38
2. Change Management Overview	8:15
3. The Change Management Lifecycle	3:11
4. Creating and Managing Change Requests in ServiceNow	8:15
5. Change Approval Hands-On	5:11
6. Running CAB meetings using ServiceNow	7:40
7. Change Planning and Scheduling	3:55
8. Change Implementation	4:14
9. Working with Standard Changes	7:53
10. Change Management Configuration and Security Roles	2:59
11. Understanding and Configuring Change Models	4:09
12. Understanding and Configuring Change Approval Policies	4:18
13. Release and Deployment Management	6:24
14. Change Management Reporting and Compliance	4:23
15. Change Management Scoping Workshops	4:16
16. Change Management Section Closure	1:16

Name of Video	Time
1. Knowledge Management Section Intro	4:08
2. Creating and Managing Knowledge Bases	2:45
3. Creating and Publishing Knowledge Articles	5:01
4. Knowledge Article Lifecycle	4:59
5. Searching the Knowledge Base	3:27
6. Knowledge Article Collaboration and Feedback	4:39
7. Guided Setup for Knowledge Management	5:32
8. Knowledge Management Security Roles	3:48
9. Knowledge Management Section Closure	2:05

Name of Video	Time
1. Service Catalog and Request Management Section Intro	3:18
2. Introduction to Service Catalog and Request Management	4:00
3. Designing and Configuring Service Catalogs in ServiceNow	3:44
4. Creating and Managing Catalog Items and Offerings	11:40
5. Defining and Automating Service Workflows	6:31
6. Understanding Order Guides	4:39
7. Understanding Record Producers	2:43
8. Managing Service Requests and Fulfillment	6:15
9. Defining SLAs for Request Fulfillment	1:24
10. Service Catalog and Request Management Section Closure	1:16

Name of Video	Time
1. CMDB Section Introduction	2:48
2. ServiceNow's CMDB and CSDM Explained	7:26
3. Understanding the CMDB and its Components	5:00
4. Understanding CI Relationships in the CMDB.	5:03
5. Populating the CMDB	6:30
6. Understanding CMDB Baselines	3:17
7. Understanding the CMDB Health Dashboard	1:48
8. Working with the CMDB Data Manager	1:22
9. CMDB Section Closure	0:59

Name of Video	Time
1. ChatGPT integration with ServiceNow Incident Management introduction	1:27
2. Use Case 1: Integrate ServiceNow Virtual Agent with ChatGPT	5:29
3. Use Case 2: Let ChatGPT choose Incident Categorization.	4:20
4. ITSM role requirement Cheat sheet	1:52

ServiceNow CIS-ITSM Exam Dumps, Practice Test Questions

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CIS-ITSM Premium Bundle

Premium File: 205 Questions & Answers. Last update: Oct 9, 2024
Training Course: 77 Video Lectures

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CIS-ITSM Premium Bundle

Premium File: 205 Questions & Answers. Last update: Oct 9, 2024
Training Course: 77 Video Lectures

Latest Questions
100% Accurate Answers
Fast Exam Updates

$54.98

$44.99

Free CIS-ITSM Exam Questions & CIS-ITSM Dumps

File Name	Size	Votes
File Name servicenow.certkiller.cis-itsm.v2024-08-13.by.millie.274q.vce	Size 1.45 MB	Votes 1
File Name servicenow.test-king.cis-itsm.v2021-09-29.by.erin.239q.vce	Size 790 KB	Votes 1
File Name servicenow.test4prep.cis-itsm.v2021-05-21.by.eliza.285q.vce	Size 1.69 MB	Votes 1
File Name servicenow.selftestengine.cis-itsm.v2021-04-30.by.albie.239q.vce	Size 790 KB	Votes 2

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