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CIS-CSM: Certified Implementation Specialist - Customer Service Management

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4.04

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Duration

01:50:09 h

$16.49

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Curriculum for CIS-CSM Certification Video Course

Introduction to ServiceNow CSM

3 Lectures

Time 00:15:59

CSM Fundamentals and Core Concepts

4 Lectures

Time 00:22:58

Case and Account Management

4 Lectures

Time 00:16:05

Advanced CSM Capabilities

4 Lectures

Time 00:16:16

CSM Process Automation

3 Lectures

Time 00:12:58

CSM Security and Compliance

2 Lectures

Time 00:05:43

Reporting and Performance Monitoring

3 Lectures

Time 00:09:05

CSM Implementation Strategies

3 Lectures

Time 00:11:05

Name of Video	Time
1. Overview of ServiceNow CSM	4:17
2. Understanding the ServiceNow Platform	6:02
3. Role of a ServiceNow CSM Implementation Specialist	5:40

Name of Video	Time
1. Customer Service Management Basics	5:59
2. Understanding CSM Data Model	5:52
3. CSM Application Architecture	5:50
4. CSM Roles and Responsibilities	5:17

Name of Video	Time
1. Introduction to Case Management	4:28
2. Understanding Account and Contact Management	3:51
3. Case Assignment and Routing	3:55
4. Service Level Agreements (SLAs) in CSM	3:51

Name of Video	Time
1. CSM Portal and Customer Experience	3:45
2. Knowledge Management in CSM	3:47
3. Integrating CSM with Other Applications	3:59
4. Performance Analytics for CSM	4:45

Name of Video	Time
1. Automating Workflows in CSM	4:22
2. Business Rules in CSM	4:14
3. Introduction to Predictive Intelligence in CSM	4:22

Name of Video	Time
1. Overview of Security in CSM	2:53
2. Compliance and Regulatory Requirements in CSM	2:50

Name of Video	Time
1. Introduction to CSM Reporting	3:10
2. Customizing Reports in CSM	3:11
3. Dashboard Creation in CSM	2:44

Name of Video	Time
1. CSM Implementation Best Practices	3:43
2. Customer Onboarding and Transition	3:32
3. Post-Implementation Considerations	3:50

ServiceNow CIS-CSM Exam Dumps, Practice Test Questions

100% Latest & Updated ServiceNow CIS-CSM Practice Test Questions, Exam Dumps & Verified Answers!
30 Days Free Updates, Instant Download!

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CIS-CSM Premium Bundle

Premium File: 241 Questions & Answers. Last update: Dec 19, 2024
Training Course: 26 Video Lectures

Latest Questions
100% Accurate Answers
Fast Exam Updates

CIS-CSM Premium Bundle

Premium File: 241 Questions & Answers. Last update: Dec 19, 2024
Training Course: 26 Video Lectures

Latest Questions
100% Accurate Answers
Fast Exam Updates

$54.98

$44.99

Free CIS-CSM Exam Questions & CIS-CSM Dumps

File Name	Size	Votes
File Name servicenow.examcollection.cis-csm.v2024-11-18.by.antoni.64q.vce	Size 3.03 MB	Votes 1
File Name servicenow.realtests.cis-csm.v2022-02-02.by.annabelle.69q.vce	Size 3.83 MB	Votes 1
File Name servicenow.actualtests.cis-csm.v2021-08-13.by.oscar.28q.vce	Size 38.21 KB	Votes 1
File Name servicenow.certkey.cis-csm.v2021-05-13.by.amber.28q.vce	Size 38.21 KB	Votes 1

ServiceNow CIS-CSM Training Course

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