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Certified Service Cloud Consultant: Salesforce Certified Service Cloud Consultant

PDFs and exam guides are not so efficient, right? Prepare for your Salesforce examination with our training course. The Certified Service Cloud Consultant course contains a complete batch of videos that will provide you with profound and thorough knowledge related to Salesforce certification exam. Pass the Salesforce Certified Service Cloud Consultant test with flying colors.

Rating

4.04

Students

103

Duration

10:30:06 h

$16.49

$14.99

Curriculum for Certified Service Cloud Consultant Certification Video Course

Introduction and Getting Started

3 Lectures

Time 00:23:16

Industry Knowledge

10 Lectures

Time 00:38:38

Implementation Strategies

3 Lectures

Time 00:20:04

Service Cloud Solution Design

13 Lectures

Time 01:26:05

Knowledge Management

11 Lectures

Time 01:07:26

Interaction Channels

29 Lectures

Time 02:43:40

Case Management

21 Lectures

Time 02:44:13

Contact Center Analytics

3 Lectures

Time 00:10:06

Integration and Data Management

3 Lectures

Time 00:14:10

Release Readiness and Updates

2 Lectures

Time 00:20:38

Next Steps

5 Lectures

Time 00:21:50

Name of Video	Time
1. Signing Up for a Free Salesforce Account	2:38
2. Logging into Salesforce and Switching Between Lightning and Classic	1:55
3. Reviewing the Service Cloud Consultant Certification Exam Guide	18:43

Name of Video	Time
1. Industry Knowledge Introduction	1:19
2. Installing Service and Support Dashboards to Measure Contact Center Metrics	4:59
3. Contact Center KPIs	3:56
4. Contact Center Business Challenges and How Salesforce Helps	3:23
5. Use Cases and Benefits for Different Interaction Channels	7:04
6. Challenges and Considerations for Business Continuity in the Contact Center	2:21
7. Exam Guide Sample Question #1	4:42
8. Types of Contact Centers and Displaying the Service Console	5:44
9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge	2:57
10. Contact Center Components and How They Solve Business Challenges	2:13

Name of Video	Time
1. Implementation Strategies Introduction	0:50
2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields	14:46
3. Contact Center Deployment Strategies	4:28

Name of Video	Time
1. Service Cloud Solution Design Introduction	0:29
2. Analyzing Customer Requirements for Service Cloud Solution Design	8:05
3. Extending the Service Cloud with Custom Application Development and Third-Party	3:26
4. Key Components for Performance Optimization and Creating a Validation Rule	8:02
5. User Experience Requirements Solved by the Salesforce Lightning Service Console	5:43
6. Salesforce Lightning Service Console Custom List Views and Creating a New User	16:57
7. Service Console Interaction Logs (Salesforce Classic Only)	8:37
8. Service Console Custom Components	7:11
9. Service Console Keyboard Shortcuts	1:36
10. Service Console Macros	5:35
11. Service Console Integration Toolkit and Lightning Console JavaScript API	10:53
12. Adjusting the Service Console Settings	5:30
13. Exam Guide Sample Question #2	4:01

Name of Video	Time
1. Knowledge Management Introduction	0:31
2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle	8:50
3. Managing Knowledge Adoption and Maintenance	7:36
4. Creating Knowledge Data Categories Groups and Data Categories	7:34
5. Creating Knowledge Article Record Types and Assigning Page Layouts	4:39
6. Turning on the Knowledge Sidebar in the Service Console	7:15
7. Knowledge Publishing Workflow	14:12
8. Knowledge Data Migration Strategies	4:23
9. Knowledge vs. Solutions	3:04
10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions	6:24
11. Exam Guide Sample Question #5	2:58

Name of Video	Time
1. Interaction Channels Introduction	1:41
2. Understanding and Implementing Multiple Support Processes	4:12
3. Mobile Interaction Channel and Creating a Mobile Case Record Type	3:14
4. Telephony (aka ‘phone’) Interaction Channel	2:59
5. Email Interaction Channel and Creating an Email Case Record Type	2:11
6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address	9:56
7. Adding Emails Related List to Cases Page Layout	5:57
8. Configuring Email Templates for Effective Case Communications	5:08
9. Web Interaction Channel	1:54
10. Chat Interaction Channel – Web Chat (Live Agent)	2:28
11. Enabling Live Agent and Creating Live Agent Users	1:54
12. Creating Live Agent Skills	2:05
13. Creating Live Agent Configurations	6:34
14. Creating Live Agent Deployments	2:17
15. Setting Up Live Agent in the Salesforce Console	2:34
16. Creating Chat Buttons	7:25
17. Enabling OmniChannel and Creating Service Presence Status	2:29
18. Adding the Supervisor Panel to the Salesforce Console	4:02
19. Social Media Interaction Channel	7:36
20. Chatter Groups as Internal Interaction Channels	6:04
21. Exam Guide Sample Question #4	2:17
22. Interaction Channels UI Design Considerations	12:13
23. Case Feed Configuration and Customization	9:01
24. Adding and Configuring the Email Action to the Case Feed	7:00
25. Interaction Channels Profile Design Considerations	8:05
26. Interaction Channels Objects to Expose Design Considerations	6:48
27. Interaction Channels Sharing Model Design Considerations	11:44
28. Interaction Channels Reporting Design Considerations	12:24
29. Kan Ban View and Case Feed Page Layout Assignments	11:28

Name of Video	Time
1. Case Management Introduction	0:46
2. Case Creation Design Considerations	3:22
3. Case Queues Configuration	7:36
4. Case Assignment Design Considerations	14:36
5. OmniChannel for Routing of Cases	2:11
6. Creating Service Channels for Omni-Channel	4:17
7. Creating Routing Configurations for Omni-Channel	6:25
8. Creating a Presence Status for Omni-Channel	1:29
9. Creating Omni-Channel Permission Sets	2:35
10. Adding Omni-Channel to your Service Console Footer	3:45
11. Adding Sidebar Components to the Service Console	4:58
12. Adding Fields to Page Layouts and Related Lists for Improved Usability	4:30
13. Case Escalation Design Considerations	9:26
14. Log a Call Activity Management and Call Disposition Design	11:44
15. Case Resolution Design Considerations – Case Closure	7:38
16. Enabling Entitlement Management for SLA Driven Case Management	20:10
17. Improve Agent Productivity by Bundling Multiple Case Actions in Macros	7:53
18. Field Service Lightning	10:27
19. Final Live Agent Configurations	6:37
20. Creating a Self-Service Community to Increase Case Deflection	15:28
21. Visual Workflow Use Cases, Capabilities and Limitations for Case Management	18:20

Name of Video	Time
1. Contact Center Analytics Introduction	0:43
2. Contact Center Reporting Solutions	3:03
3. Reports and Dashboards Design Considerations	6:20

Name of Video	Time
1. Integration and Data Management Introduction	0:51
2. Design Considerations for Large Data and Transaction Volumes	1:53
3. Contact Center Integration Patterns	11:26

Name of Video	Time
1. Adding a Path to the Case Object - Spring '18 Release	9:45
2. Service Setup Menu	10:53

Name of Video	Time
1. Next Steps Introduction	0:31
2. Registering for the Service Cloud Consultant Certification	5:17
3. Taking the Exam – Online vs. On-site	9:56
4. Test Taking Strategies – Improve Your Odds of Passing the First Time	5:28
5. Final Thoughts and a Word of Thanks	0:38

Salesforce Certified Service Cloud Consultant Exam Dumps, Practice Test Questions

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Certified Service Cloud Consultant Premium Bundle

Premium File: 211 Questions & Answers. Last update: Jan 13, 2025
Training Course: 103 Video Lectures

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Certified Service Cloud Consultant Premium Bundle

Premium File: 211 Questions & Answers. Last update: Jan 13, 2025
Training Course: 103 Video Lectures

Latest Questions
100% Accurate Answers
Fast Exam Updates

$54.98

$44.99

Free Certified Service Cloud Consultant Exam Questions & Certified Service Cloud Consultant Dumps

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