ServiceNow certification program includes different accreditations that help employees leverage their skills on different topics and contribute to the company’s performance. The vendor’s program targets system administrators, developers, and implementers, as well as application specialists, master architects, and business process analysts.

ServiceNow Certification Program Overview

The professionals who decide to enroll in the ServiceNow certification program can choose between the following options:

• Certified System Administrator
• Certified Application Specialist – Performance Analytics
• Certified Application Developer
• Certified Implementation Specialist, which includes different specializations such as Application Portfolio Management, Cloud Provisioning and Governance, Customer Service Management, Service Mapping, HR, Hardware Asset Management, and many more.

ServiceNow Certified System Administrator

The candidates who decide to obtain the ServiceNow Certified System Administrator certification are interested in validating their skills in configuration management. They also have to know how to implement and maintain the ServiceNow platform. The applicants should have previously completed the ServiceNow Fundamentals training course either in the on-demand format or online. The vendor also recommends that the candidates should have gained industry experience in working with system management tools and database concepts. They also need to have good understanding of IT Help Desk processes.

To get certified, one should pass an online proctored test. It includes different multiple-choice questions that have to be answered in 90 minutes. Besides, this exam is delivered by Kryterion, which is a ServiceNow partner.

Certified Application Developer Certification

The candidates who want to become Certified Application Developers should have strong knowledge of how to manage different applications by using application tables, as well as skills in implementing and creating forms. The associated certification exam helps individuals understand if they are competent enough to control access and integrate the workflows into different applications. The test is held online and is proctored by Kryterion. During the testing process, candidates will have to answer 60 multiple-choice questions within a time limit of 90 minutes. The applicants need to have hands-on experience in developing and administering the ServiceNow instance.

Certified Implementation Specialist – Application Portfolio Management

The professionals willing to obtain the Certified Implementation Specialist – Application Portfolio Management certification demonstrate that they have the necessary skills and knowledge to implement, configure, and maintain the ServiceNow Application Portfolio Management apps. This accreditation helps the professionals work with the system’s reports, handle its integration with other apps, and follow the portal’s recommendations. The vendor requires applicants to be familiar with the industry’s acronyms, initialisms, and terminology. They should also have six months of experience participating in a minimum of two ServiceNow deployment projects. The corresponding certification exam includes multiple-choice and multiple-select questions.

Preparation Resources for Becoming ServiceNow Certified

Obtaining ServiceNow certifications is possible through intensive training. Below, you can find some examples of training sessions and books that will help the professionals get certified:

• Learning ServiceNow: Administration and development on the Now platform, for powerful IT Automation, 2nd Edition by Tim Woodruff

  This book is available on Amazon in paperback and Kindle formats. From this material, the readers will learn more about the ServiceNow interface and how to manage different forms and lists. The professionals who want to obtain the ServiceNow certification will find this book useful as it helps to understand how to manage different UI customization solutions, how to work with data management, and how to identify the relationships between them. Other chapters introduce the readers to UI and data policies. By going through the next sections of this book, the individuals will learn about scripting or client-side scripting. The book offers step-by-step instructions, the creation of automated workflows, frontend automation, business logic, and many more.

• ServiceNow Platform Implementation Training

  This course has a three-day duration and is available on the vendor’s site. This training class is a combination of various activities, including labs, simulations, and lectures that the attendees can use to develop the following skills:

  • Understand how to use the most common ServiceNow resources
  • Become able to set up the core system features as well as learn about management database configuration
  • Get familiar with common supported authentication options and become able to manage application encryption and security topics
  • Understand how to configure design principles and learn how to implement the ServiceNow best practices in a business environment
  • Use integration techniques such as IntegrationHub, Single Sign-on, or LDAP
  • Work with data hygiene and instance management
  • Understand the main features included in the Flow Designer automation and become skilled at virtual teaming
  • Know how to test the Automated Test Framework features

  This course helps the attendees prepare for Certified Implementation Specialist certification.

• ServiceNow Fundamentals Training Class

  This training course is available on the vendor’s official site. The registration fee is $300. This course helps the professionals who want to earn the ServiceNow certifications gain the fundamental skills to obtain the passing score in the required exams from the first attempt. During this learning program, the candidates will go through the following training phases:

  • Understanding the ServiceNow fundamentals, how the ServiceNow platform works, and how to create lists and filters
  • Gaining knowledge of the ServiceNow user interface, the basics of the task management and the configuration of forms
  • Attending classes dedicated to notifications and reporting
  • Gaining experience on how to deliver knowledge management
  • Learning about service catalog and understanding how the flow designer and virtual agent work
  • Gaining knowledge on ServiceNow Fundamentals additional features and understanding how to implement the system’s features in a real business environment.

  This training class is the key preparation resource for obtaining the Certified System Administrator accreditation. According to the vendor’s requirements, the candidates who want to obtain the CSA certificate should attend this course before taking the test.

Conclusion

Earning any of the ServiceNow certifications is possible without emotions as long as you use diverse training materials. The candidates can leverage their skills by reading the books available on Amazon or attending the classes provided by the vendor. Each training material offers both theoretical and practical resources to help the candidates get 100% ready for the accreditation exam.

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