Monitoring and Service Health

1. Service Health

Welcome to section seven. In this section we are going to talk about monitoring and service help. In the first video, we are going to talk about how the service helps. So switch back to the portal to get your office admin account and see you there. For the Microsoft 364 admin account, click on "home" and you will get the first monitoring rules here. So you get the user management, you get the billing, you get the training and other guides. Also, on the left side, scroll down and there's the health advisor. When you click on it, click "service help." service helps you get the basic information about your system. So you get all the services, all the incidents, and all the advisories. So if all the services are working, you get the checkpoint as established.

When I scroll down, you get it here. You get it here. The service is healthy, the I is for advice, and the exclamation mark is for the incident. So, if something isn't working or is causing a problem, the first place to look is the service help. You click on all the services and see for yourself that all of the services are checked correctly and if any incidents have happened. Also, once a month, it's time to check the advisories. As a result, if new services cause issues, or if some of them are running or not, advisors are always available to advise you on what to do and how to do it. So the first thing you check if something is not working is always service health. In the next video, we will go through troubleshooting the mail flow.

2. Troubleshooting Mail Flow

Troubleshooting mail flow So, on your admin account, navigate to Portal Office.com and we'll see you there. On your Admin account, on your tenant, you can use Outlook. I will click on it and I will send an e-mail to an imaginary mail address. So a false email address will be entered here. Let's say none at none, none in the subject, and for the mail, we will just say test and wait a couple of seconds. You should receive an undeliverable and when you click on it, you get the information. Why is that? So scroll down and you will see the original message headers. When you click on the three points, you get the message history. We need the message's history. So if you want to troubleshoot, open the test connectivity. When you are in it, go to Message Analyzer.

You need to copy the header analyzer here. So I'll go to the mail and copy it from the start to theoriginator.org. copy here and click "Analyze headers." You get all the information about the message or of the mail, the authentication results, the originating address to get the information on all the services that reacted to that mail, and with that information you can troubleshoot that email address or see where the fault is. So you can check it another way. When you go to the admin account, you click on the points on the left, click on Admin, go to Exchange Online or Exchange Admin. To stop the flow of mail, click. Check for message tracing. The new feature is security and compliance. They moved the mail flow settings to the Security and Compliance Center. So now we'll look at the new message trace that's built into Microsoft 365. It's a lot better, a lot more direct and so on. So I will click on "Start Arace." I will enter the sender. The sender was me and I clicked two days ago. You can select more if you wish. I click more search options and I want to select all the failed ones. "Click on failed." You can select the direction, the message ID, or you can search for the IP address of the center. You can also choose the reports, such as the Summary Instant Online Access, the Enhanced Summary Report, or the Extended Report. I will just get the summary and click on "Search."

After a couple of seconds, I get the following information: the message state details. The recipient has none. You get the status of the mail address and the options on how to fix it. So ask the sender to follow the instructions in the NDR to fix the issue. The NDR might also include specific information for the email admins. If the sender is unable to fix this issue, ask them to forward you to the NDR and then follow the guidance for the email admins. Also, you get the message events when it submitted the spam diagnostics and failed. For whatever reason, why is it so? And you get more information when you click down with the message ID, the message side, and from the IP to another IP or to another customer. These are all the tools you can use to troubleshoot your mail, the errors you get when you send an email. And with these tools, you can resolve your problem. That is all for troubleshooting the mail flow problem. In the next video, we are going to talk about analyzing the report.

3. Analyzing Reports

So switch to Portal@offices.com Adminaccount and let's see you there. On your account, click Admin on the left side. Scroll down to the reports. When you click on the report, you get the usage statistics of your tenant, so you can see for yourself which one of your colleagues sent an email. So seven days, 30 days, 90 days or so on. When I click on seven days, I can see that I sent an email and the last activity date was April 21, which is really good if you want to troubleshoot something. You can also report the usage to the user or to the manager. When I click on usage, you can also see the usage for active users on the global statistics.

So you can see that the blue colour represents Office 365, Exchange One Drive, SharePoint, Skype, and so on and so forth, as indicated by the date and user. When I scroll down, you get the statistics for SharePoint and also for OneDrive. I didn't use OneDrive in this tenant, so I do not have the statistics for it yet. On the SharePoint, I have the statistics. I will click on it just for you to see what it looks like when I open and get the properties for seven days. It's just a little bit of editing, nothing much to do here or to see here. Let's get back to usage. It's really a good statistic and you can see all the little information from your users who used something. Is there a problem when using it? And so on and so on. Now you can talk to your manager and tell him who is using what and how. Or if you wish to view in detail,you can select a report. So if you just wish to select it for the max number of teams, click on it. Device Usage: Who used the device? What user did the most work? You get to report and use the tenant when the manager asks who did what. This was all for the activity reports. In the next video, we will talk about the remote connectivity analyzer.

4. Remote Connectivity Analyzer

The remote connectivity analyzer So, like, always switch to Portal Office.com. Your admin account. On your Admin account, we will do nothing. We will try to find the test connectivity analyzer. So test connector connectivity, microsoft.com type in and let's see what it provides. It provides an overview of all the services that Microsoft and Office 365 provide. So you can see here the Exchange Server with the connectivity test, with a Web Servicesconnectivity test and the Office Outlook connectivity tests. This tool is really great for use and for troubleshooting. So if you have any problems with the connectivity of your macro exchange, the first thing you need to do is run testconnectivitymaxo.com and try it for yourself. One other thing it has is troubleshooting and the tools for troubleshooting. Maxwell's Skype for business. The link test or the link server? And the Maxwell office communication server tests. So it has all the tests for you. In addition, Office 365 includes a general test with the Exchange domain name server. This test provides the connectivity of your DNS usage. If you integrate a new domain into your tenant, this DNS connectivity test will provide you with all of the information you need to enable the new domain in your tenant. Also, the maximum exchange accessible connectivity test can be seen here. The same as the Exchange connectivity tests. Also, we have an option here for the client. In the next video, we will use the Support and Recovery Assistant for Office 365. It will manage and give you all the tools needed to troubleshoot all the other services Microsoft 365 provides. Also in this part, you can see the option to install it, but more on that in the next video. At the end, the message analyzer, which we have used in the previous videos, So, if you want to troubleshoot connectivity issues, use all of the tests on Connectivity dot.Microsoft.com, and this was a quick one. In the next video, we will see how Microsoft support and recovery analyzer work.

5. Microsoft Support and Recovery Analyzer

The Microsoft Support and Recovery Analyzer So, like always, switch to your Portal Office.comAdmin account and let's see you there. We are not going to use the Admin account. We are going to enter the same test of connectivity that Mike should. Like in the previous video, in this one we are going to click on the client and we are going to install the My Accent Connectivity Analyzer tool. So click install. Let's download Firstit's Verification and click Install. After a few seconds, you will get it installed on your PC. It will run automatically and I click Accept. It's used to troubleshoot your problems. So if you can't log on with your Office Outlook,you click on the first selection here and it will navigate you through the steps to solve the problem. So I'll put it through its paces with Medium at Factms 100 on Microsoft.com. Let's say that I have problems with that.

The Microsoft account or domain username, the domainusername or maximum account, is the same. The password I use for Office operates, I use single sign on, no manual specific settings. If you wish, you can select the proxy, the mapping, and so on. I will not select, I will just click Next. After a couple of seconds or minutes, you will get the testing of the AutoDiscover connectivity and it will say what the next steps are to troubleshoot the problem. At the end, we see that we were able to connect. We run the auto connectivity test and we are able to connect. We can see the details of what services and what ports were used, and if any problems were here, it would tell us what to do and what the next steps are. You can see the results if you wish. I will not see the results. I will go back. So you have all the tools you need for troubleshooting and advice on what you need to do to resolve or solve your problem with Office 365 or Microsoft 365. So please use it when you can. It will guide you through the steps and help you solve the problem. So this is section seven, and I hope to see you in the next section. Manage your Microsoft 365 environment using Windows PowerShell.

Study with ExamSnap to prepare for Microsoft 365 Certified: Enterprise Administrator Expert Practice Test Questions and Answers, Study Guide, and a comprehensive Video Training Course. Powered by the popular VCE format, Microsoft 365 Certified: Enterprise Administrator Expert Certification Exam Dumps compiled by the industry experts to make sure that you get verified answers. Our Product team ensures that our exams provide Microsoft 365 Certified: Enterprise Administrator Expert Practice Test Questions & Exam Dumps that are up-to-date.