Genesys has acquired a distinct place in the development path of those who aspire to achieve an edge over others with a high-end professional certification. This well-known vendor offers candidates the domain-specific accreditation pathway as a ticket to a more immeasurable future and career development.

What Are the Prime Genesys Certification?

As asserted foregoing, Genesys is a powerhouse of industry-specific certifications of Associate, Professional, as well as Consultant levels across different Genesys products. Therefore, there is a wide range of designations such as Genesys Cloud, PureConnect, alongside Genesys Engage. Each category has ample certification options that illustrate your dedication to your respective field of practice and enhance your opportunities for career growth.

Below you can find a description of the two most distinguished and viable certifications from Genesys.

Certification #1 – Genesys Voice Platform 8.5 Consultant

This professional-level accreditation relates to the Genesys Engage Core category and demonstrates the unmatched cognizance of the candidate of how to install version 8.5 of Genesys Voice Platform, accomplish the need-based configuration, and set up the basic support. Moreover, this qualification covers the installation and configuration processes of key GVP components.

Target Audience

Think of investing time and efforts in this official designation if you’re working as a consultant, system administrator, or subcontractor in organizations where Genesys products are used widely. At the same time, professionals who help Genesys customers and partners with the installation and planning of Genesys GVP Solution may be interested in validating their skills through this accreditation.

Related Exam Details

The Genesys Certified Voice Platform 8.5 Consultant qualifying exam by code GCP8.5-CVP is what you need to take to claim this certification. This test includes 70 questions of multiple-choice, multiple-select, true/false, and matching formats and lasts 120 minutes. And it is available globally online or at the closest authorized test center. As the vendor follows the point scaling scoring system, you must score 70% of the correct questions, which cover the key Genesys CVP 8.5 concepts like the general architecture of Genesys Voice Platform, proper use and implementation of GVP 8.5 with Framework 8.5, deployment and business planning of GVP 8.5, software and hardware requirements, the preparation process of the environment for GVP and its component installation, as well as monitoring of GVP deployment.

Exam Resources

Getting a passing score on the first try is not easy, as the test covers a wide area of expertise and requires that the candidate demonstrate all knowledge and experience. Thus, those who want to weave success in the GCP8.5-CVP exam and earn this qualification should access quality training programs offered by the vendor.

Framework Routing & Reporting 8.5 Foundation

This is a foundational virtual course of two days throwing light on Framework layers, how Genesys Framework works, Solution Reporting description, use process of Genesys Administrator Extension, Genesys Routing application among others. Moreover, during your training, you will use such software as Genesys Management Framework 8.5, Genesys Solution Reporting 8.1 as well as Genesys Routing 8.1. So, this program is recommended to those candidates who are interested in the basic functionality of Genesys and have a good knowledge of the Microsoft Windows platform.

Framework Routing & Reporting 8.5 Administration

With this virtual 5-day course, a test-taker will be able to gain competency on Management Framework 8.5, Genesys Routing 8.1.4, and Genesys Solution Reporting 8.1. So, it prepares the students to resolve real-time issues related to installation, configuration, supporting, and troubleshooting of this Genesys software. And also, you will gain the core knowledge of application options, templates, supporting service availability, and various application objects.

Genesys Voice Platform 8.5 Foundation

This one-day virtual training is here to impart the very best-possible cognizance related to Genesys Voice Platform (GVP). It allows you to explore GVP architecture, GVP solutions, key GVP components, and its functional descriptions, as well as GVP integrations using the SIP Server. Moreover, topics like GVP 8 architecture and GVP reports are also explained in this program.

Framework Routing & Reporting 8.5 Operations

This virtual training program will take three days to explain the fundamentals of the technical architecture and core components for Genesys Solution Reporting, Genesys Framework, and Genesys Routing. Therefore, thanks to this course you will touch the topics like media layer, service layers, security, configuration layer, logging, management layers, and will obtain the skill set needed to support the everyday operation of your Genesys implementation.

Genesys Voice Platform 8.5 Deployment

Go for this three-day virtual course if you want to gain unmatched expertise related to Genesys Voice Platform (GVP) configuration It’s useful as this training program will throw light on skills required for the installation and configuration of key GVP solutions. Furthermore, a complete understanding of SIP Server, Genesys Framework, and Routing can be gained. However, before that, you must have already completed Framework, Routing, and Reporting 8.5 Administration along with Genesys Voice Platform 8.x Foundation courses.

All the above-mentioned training programs are self-paced courses available on the vendor’s website. Therefore, interested candidates can get enrolled as per their preference and obtain an easy yet effective learning experience.

Certification #2 - Workforce Management 8.5 Consultant

The next Genesys designation proves the candidates’ realizing of key components of Genesys Workforce Management solution that includes knowledge about maintenance, implementation procedures, troubleshooting, forecasting, scheduling of a Genesys WFM 8.5. Moreover, it belongs to the Genesys Certified Professional category and has a full focus on Genesys Workforce Management solutions.

So, those who are working as technical customers, employees, and partners involved in the installation, configuration, and planning of Genesys WFM solutions can pay attention to this accreditation.

Exam Sketch

To obtain this certification, the candidate has to pass a linked exam titled Genesys Certified Workforce Management 8.5 Consultant test with the GCP8.5-WFM code. This exam has a duration of 120 minutes and tests the candidates' skills using the multiple-choice, matching, multiple select, or true/false questions.

Besides, this strictly proctored exam can be passed online or offline in one of the authorized test centers. Speaking of the passing score, the vendor adheres to the point scaling system. So, you must answer 63% of the questions correctly to become Genesys Certified Professional and prove your knowledge in functionality and architecture of the Genesys Workforce Management System, WFM configuration procedure and options, as well as WFM scheduling and solution maintenance. Moreover, you will be tested on such topics as WFM Database, WFM policy options, and monitoring WFM.

Exam Preparation Resources

The extensive exam content demands more than desire, so every applicant should have access to quality study resources. The first and foremost study resource for this qualification is the Genesys Certified Workforce Management 8.5 Consultant Study Guide. It let the candidates gain detailed exam insights and become aware of what s/he is going to face on the final test day.

Up next is Workforce Management 8.5 Operations training course. It is an in-person training program designed to prepare the candidate in conjectural and practical exam aspects. Thus, within 5 training days, you will be learned about contact center rules and policies configuration, shift definitions, team management, as well as meeting, exceptions, and marked time planning.

Conclusion

As you understand, with help of the Genesys certification track, gaining expertise over Genesys software-focused domains is easy. Moreover, the vendor does a great job by providing every best-possible study resource for all their accreditation exams. So, explore possible qualification paths, register for the exam, and start your journey to a successful career with Genesys products.

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