5A9 Plan-Do-Check-Act (PDCA) Cycle Coming to this last tool in the list of basic quality and problem solving tools, which is PDCA or plan, do, check, act, p than a tool. I will consider this as a philosophy. A philosophy for doing anything. So whatever you are doing, doing, you do this, you plan, you do, you check and then you act on that. So when we talk of PDCA cycle, there are two names here. PDCA plan, do, check and act, and PDSA plan, do, study and act. Initially,…

5A6 Scatter Diagrams Scatter diagram we plot one variable against other variable and here what we are looking for is the relationship between two variables. So in this case, the measurement which we will be taking will be in terms of pairs. For example, let’s take the same example of me going from my home to office and I want to see whether it makes difference at what time do I start. So there is one variable which is the time I start from my home and the second variable…

5A4 Statistical Process Control (SPC) Charts Is control chart. Control chart is basically the measurement of an item over a period of time. So you keep on measuring and then you keep on recording based on the time. And in addition to that, this chart has control limits as well. These control limits are calculated using some statistical formulas. Now, why we need control chart? We need control Chart to display and manage where variation in the process over time. Let’s say if you’re doing machining of an item and…

5A2 Cause and Effect Diagrams What we do in this tool is we list down all the causes which are creating that particular problem which we are studying. These causes are listed down based on the brainstorming or based on a group working. But why? We want to do this. We want to do this to list down all the possible causes which could create that particular problem. So once we list down all the causes, then we can study those causes, whether these are serious causes, whether we can…

5A Basic Quality and Problem Solving Tools – Introduction We have completed four sections so far. Section one was auditing fundamentals. There we talked about some basics related to auditing, the types of auditing, audit criteria, ethics and so many other things. From that section, which is section one you should be expecting 28 questions out of 150 questions in the exam. So 28 questions will be coming from section one. Section two was audit process. There we talked about conducting audit, we talked about planning audit, we talked about…

4B1 Auditing as a Management Tool Section four of the CQA body of Knowledge is audit, program management and business applications. This basically consists of two parts audit Program Management and Business application. Section four A was Audit program Management which we have talked earlier and now we are in four B which is Business and Financial impact. In this we will be talking about three main topics which are auditing as a management tool, which is this current lecture. And then later on we will talk about interrelationship of…

4A9 Management Review Input In the topic of audit program management. The next topic is management review input. Now, here I have a requirement from ISO 9001 2001 five, and this is clause number 9. 3. 1. This says that the top management shall review view the organization’s quality management system at planned interval to ensure its continuing suitability, adequacy effectiveness and alignment with the strategic direction of the organization. So what does this require is basically that top management shall review whether the quality management system is being implemented…

4A7 Best Practices Coming to this next topic, which is best practices? How do we deal with best practices or lessons learned if we look at ISO 19,011 2018 and look at requirements related to best practices. So here I have one requirement which says that the individual managing the audit program, which is the audit program manager, should consider where appropriate, communicating the audit results and best practices to other areas of the organization and implication for other processes. So here what standard is looking for is think beyond…

4A5 Internal Audit Program Management This next topic which is internal audit program management. So when you want to manage the audit program for internal audits, what are the things to be considered? And the next topic will be external audit program management. Many things are common between internal and external audit program management. Let’s talk more of these things in internal audit program. And then we will be talking talking about few important things in regards to external audit program in the next video. So let’s come back to…

4A3 Auditor Training and Development In the topic of audit program management so far we have talked about senior management support and we have talked about staffing and resource management. In the previous lecture we talked about the budgeting for staffing and resource management. Now coming to this third topic which is auditor training and development. Auditing is a skill and knowledge which needs to be learned and mastered. So rather than talking about auditor training, let’s talk about auditor competence, what makes an auditor competent and this competence will…