Accentuate your technical expertise with an Avaya certification. As a renowned technology company that offers cloud communication solutions and workstream collaboration technologies, Avaya is such a remarkable way to advance your skillset. Their training program helps accelerate not just specialists’ knowledge but also businesses in providing seamless employee collaboration and excellent customer satisfaction.

Avaya Certification Program

Through Avaya Learning, you’ll transform into a specialist in a particular Avaya tool or technology. This training program is mainly divided into three areas Sales and Design; Implementation and Support; Administrator and Developer. These key sections are further categorized into certificates of different levels like Certified, Specialist, and Proficient. And to guide your career pursuits, we’ve listed three Avaya certifications that you may want to consider in the future. Each of these comes with recommended learning options to make it much easier.

• Avaya IX Messaging

Secure the ACSS - 7180 Avaya IX Messaging and validate your skills in Avaya IX Messaging Solution, from its core components to deployment options to advanced tasks. This technical endorsement focuses on your competence in managing, configuring, and troubleshooting Avaya communication products. But before you earn this, you have to complete the prerequisite Avaya 60940T exam (IX Messaging Administration Test R10). Subsequently, you need to pursue the 90-minute Avaya 71800X evaluation (Avaya IX Messaging Implementation and Maintenance exam). This contains 60 questions and a passing score of 72%.

Recommended Training Materials

The primary course that should be added to your study resources is the “71800V - Integrating and Supporting Avaya IX Messaging R10”. This is a 4-day lecture that probes into all major areas of the exam through systematic lessons and lab exercises. Such a class kicks off with an introduction to Avaya IX Messaging and then continues with a discussion of its entire architecture and fundamental components. From there, a more in-depth discourse is covered to help you understand Avaya IX Messaging installation, server configuration, web portal, monitory, and troubleshooting. This learning material is delivered through a virtual setup, including remote access to a lab environment. And along with the course modules and labs, you’ll get valuable insights straight from the instructor. And since this designation has a prerequisite exam, it’s also important that you avail of the suggested course for Avaya 60940T exam. The “60940W - Administering Avaya IX Messaging R10” is a self-paced training that runs for 1.5 hours, offering full discussions and practical demonstrations. In particular, it underlines the critical system specifications when handling administration decisions. Furthermore, the syllabus mainly revolves around the administrative console, company settings, mailbox settings, voice menus, feature groups, and TUI.

• Avaya Aura Call Center Elite

Do you want to prove your expertise in handling and allocating voice work items to the right agents? Opt for the ACSS-7492 Avaya Aura Call Center Elite and polish your abilities in managing collection, as well as queuing, assigning, and delivering relevant tasks. This certification also signifies your mastery in intermediate to advanced functionalities of an Avaya Aura communication manager, particularly in diagnosing, isolating, and supporting various Avaya Aura Call Center products. Because of the weight of your responsibility, this comes with comprehensive requirements, starting with the prerequisite tests (21450T and 7392X) and the main exam 7492X. The 90-minute Avaya Aura Call Center Elite Support Exam or 7492X consists of 52 questions and a passing rate of 68%.

Recommended Course

When it comes to preparation, the first on the list is the virtual “74600V - Supporting Avaya Aura Call Center Elite” course. Enrolling in this material provides you with a solid familiarity with the exam key objectives, which include virtual routing, CM troubleshooting tools, ACD common issues, and vector variable operations. It also touches on Avaya Aura Media Server, Business Advocate, and the Best Service Routing feature in both Avaya Aura Call Center Elite and the multisite environment. The lectures are complemented with practical lab exercises to provide you with better learning opportunities. Additionally, there’s a specific training designed for the 21450T, which is one of the prerequisite exams. The “21450V - Administering Avaya Aura Communication Manager” is a 5-day lecture delivered virtually to those who want to become proficient in administering the vital aspects of Avaya Aura Communication Manager. Significantly, the lessons are accompanied by interactive labs for a more efficient learning method. Through the comprehensive modules, you’ll acquire painstaking knowledge of Avaya Aura Communication Manager, its capacities, interfaces, system forms, endpoints, and existing stations. More so, this course takes on how well you understand the system features, particularly, station and group, as well as significant topics like announcements, Meet-me conferences, trunks, routing, basic maintenance, and support.

• Avaya Solutions Platform

Previously known as the Avaya Converged Platform, this certification is intended for specialists who want to accomplish a more specialized skillset in the Avaya Solutions Platform 4200 series. Through the ACIS-7594 - Avaya Solutions Platform, this designation proves that you can expertly integrate and implement the Avaya Solutions Platform architecture, along with its network framework, applications, operations, virtual machines, management tools, Avaya Orchestrator, and ASP 4200 Security. And to achieve this advanced level of proficiency, you need to complete its Avaya Converged Platform Integration Exam (75940X). This is a 90-minute evaluation with 64 questions. And to pass the official test, make sure you get at least 64% correct answers.

Recommended Training Options

There’s only one major course provided by Avaya for the 75940X exam and this is “75930V - Implementing Avaya Solutions Platform 4200 Series R4.0”. Partaking in this 3-day virtual classroom discussion enables you to be knowledgeable of the ASP 4200 Series, from its installation requirements to its pivotal components. It also expounds the primary network architecture, together with series applications, operations, and considerations. In addition, it gives you insights on how to work with Avaya Orchestrator features and functionalities. However, if you think the above-mentioned training is not enough to polish your technical comprehension, you may want to try the “21210W - Avaya Converged Platform Release 4.0 Technical Training”. One of the major objectives of the course is identifying the core components of the ACP 4200 system. ACP or Avaya Converge Platform is technically associated with the Avaya Solutions Platform. Henceforth, taking this web-based training can expand your understanding of the 4200 Series and help you further prepare for the official exam.

Conclusion

Avaya certificates are readily available for you so if you make use of the official training alternatives that the vendor has developed, you will easily pass the affiliated exams. So, choose the Avaya designation to your liking and start your certification journey!

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